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FREQUENTLY ASKED QUESTIONS
What makes Frog City Farms' soap different from commercial soaps?
Our handmade soaps are crafted with love using natural, high-quality ingredients. Unlike commercial soaps, which often contain synthetic detergents and harsh chemicals, our soaps are free from sulfates, parabens, and artificial fragrances. Each bar is made in small batches to ensure the highest quality, giving you a luxurious and nourishing experience for your skin.
Are your soaps suitable for sensitive skin?
Our soaps are formulated with gentle, skin-loving ingredients like olive oil, shea butter, and essential oils. We avoid common irritants, making our soaps ideal for those with sensitive skin. However, we always recommend doing a patch test if you have a specific allergy or skin condition.
Do you use any animal products in your soap?
No, all our soaps are 100% vegan and cruelty-free. We use plant-based oils and butters to create a rich, moisturizing lather, ensuring that our products are kind to both your skin and the environment.
How long does a bar of handmade soap last?
The lifespan of a bar of soap depends on how often it’s used and how it’s stored. On average, a bar should last about 3-4 weeks with daily use. To extend the life of your soap, keep it in a dry area between uses and use a well-draining soap dish to avoid sitting in water.
Are your soaps eco-friendly?
Yes! We prioritize sustainability in all aspects of our business. Our soaps are made with natural, biodegradable ingredients, and our packaging is minimal and recyclable. We’re committed to reducing our environmental footprint while providing you with high-quality products.
Do your soaps contain any artificial fragrances or colors?
No, all our soaps are scented with pure essential oils and colored with natural ingredients like clays, herbs, and botanicals. We avoid synthetic fragrances and dyes to ensure our products are as natural and skin-friendly as possible.
How long does it take for my order to ship?
We typically process and ship orders within 2-3 business days. Shipping times may vary depending on your location, but most orders arrive within 7-10 business days. If you need your order sooner, expedited shipping options are available at checkout.
What should I do if I’m not satisfied with my purchase?
We want you to love your soap! If for any reason you’re not satisfied, please contact us within 14 days of receiving your order. We’ll do our best to resolve the issue, whether that means offering a replacement, a refund, or a credit towards your next purchase.